Privacy Policy for Crimson Tide Pathways
Crimson Tide Pathways is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our online platform and in connection with our international student recruitment, educational tours, cultural exchange programs, and study abroad consulting services.
By engaging with our services or using our website, you agree to the collection and use of information in accordance with this policy. As an Australian-based company operating globally, we adhere to the principles of the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth), as well as international data protection regulations such as the General Data Protection Regulation (GDPR) where applicable to the data subjects we process.
1. Information We Collect
We collect various types of information to provide and improve our services, which may include:
- Personal Identifiable Information (PII): This includes data that can be used to identify you directly or indirectly. Examples include your name, date of birth, gender, nationality, passport details, visa information, educational history (transcripts, certificates), contact information (postal address, phone number), email address, payment details, and health information relevant to travel or program participation (e.g., allergies, medical conditions). We collect this when you register for an account, apply for a program, make a booking, or otherwise provide it directly to us.
- Academic and Professional Information: Details regarding your educational background, academic records, language proficiency, professional experience, and career aspirations, which are essential for student recruitment and program placement.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages through our platform, which helps us provide customer support and improve our services.
- Technical Data: Information collected automatically when you visit our website, such as your IP address, browser type, operating system, referral URLs, pages viewed, and access times. This helps us understand user behaviour and improve website functionality.
- Usage Data: Information about how you interact with our services, including features used, content viewed, and preferences selected.
2. How We Use Your Information
Crimson Tide Pathways uses the collected data for various purposes, primarily to provide and improve our services, and to communicate with you effectively:
- Service Provision: To facilitate international student recruitment, design bespoke educational tours, manage cultural immersion programs, provide study abroad consulting, and handle travel logistics for student groups. This includes processing applications, making bookings, and coordinating travel.
- Communication: To respond to your inquiries, provide updates on your applications or bookings, send important service announcements, and deliver relevant information about our programs and services.
- Personalisation: To tailor our services and communications to your specific interests and academic goals.
- Improvement of Services: To analyse user behaviour, identify trends, and improve the functionality, performance, and offerings of our website and services.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
- Marketing (with consent): To send you promotional materials about new programs, special offers, or other information we think may be of interest to you, where you have provided your explicit consent to receive such communications.
3. Disclosure of Your Information
Crimson Tide Pathways may share your information with trusted third parties in certain circumstances:
- Educational Institutions: We share necessary personal and academic information with educational institutions (universities, colleges, schools) for student recruitment, admissions, and school partnership development.
- Travel and Accommodation Providers: For educational tours and study abroad programs, we share relevant details with airlines, accommodation providers, and local ground operators to arrange travel logistics and ensure your safety and comfort.
- Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., payment processing, data analysis, IT support, marketing services). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
4. International Data Transfers
As an international student recruitment and cultural exchange company, your data may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and that adequate safeguards are in place when transferring your data internationally, including reliance on standard contractual clauses or similar mechanisms where appropriate.
5. Data Security
We are committed to ensuring that your information is secure. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server infrastructure, and regular security audits. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Data Protection Rights
Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data held by us.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
7. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience, analyse website usage, and support our marketing efforts. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
8. Links to Other Websites
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16 without appropriate parental or guardian consent. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Crimson Tide Pathways
2847 Macquarie Street, Unit 3A, Sydney, New South Wales, 2000, Australia
Phone: (02) 8089 9876